SBI (State Bank of India) is providing facility for updating mobile number to its customers. There is no longer a need for customers to bank update for updating their mobile number. The mobile number can be updated right from the internet at home.

Process to update mobile number
  • First, log into the account by going to SBI's official website
  • Then go to the section at the top left and go to My Accounts and Profile and drop down.
  • Now click on profile and click on personal details / mobile.
  • Now, submit the profile password and click on Submit.
  • Now click on the mobile number, update the new details and click on the change mobile number domestic only.
  • Then, submit a new number in the tab that opens.
  • Then there will be 3 options for mobile number updates. In the first OTP option, OTP is sent to both new and old numbers.
  • The second option is to send a request for a call through ATM to Internet Banking Request Approval and the third option is to call through the Contact Center.
  • If you opt for OTP, you will have to select your debit / ATM card account in the bank and then submit the card details and captcha code and click on PROCEED.
  • There will be a message show of the mobile number update.
  • Both the new and old mobile numbers will be SMS, with the active number varying.
  • You will need to copy the ACTIVATE and reference number written in both messages and SMS from both mobile numbers to 567676. Then your number will change.
  • The bank must provide the correct mobile number and email id
  • Providing the correct mobile number in the bank is required. Doing so may result in fraud of your bank account. OTP will not reach you for the transaction by not submitting the correct mobile number to the bank or using the mobile number provided in the bank, except the instructions provided by the bank.
  • OTP required to withdraw money from ATM
  • From January 1, SBI has launched OTP service for ATM transactions. It must be registered OTP for ATM transaction from 8am to 8pm within that night. This rule has been applied to transactions in excess of 10 thousand.


This rule has been applied to transactions in excess of 10 thousand.